Webinar - Planning the Post Covid-19 Contact Center

Many contact centers have been in reactive mode since last March. Now is the time to be proactive. As a contact center SVP, VP or Director, what criteria do you use to balance employee engagement, customer experience and client demand, as you plan ahead for the second half of this year? What are the legal and employee engagement considerations, if you are mandating some (or all) employees return to the office? Have your in-demand channels changed due to changing customer preferences? Will those preferences change back if customers start returning to their own workplaces? Thanks to 8x8 and LANtelligence for sponsoring this webinar.