GTACCTV
GTACC is priveledged to have such a diverse, experienced and knowledgeable member base. With GTACCtv, we bring you a variety of insights from experts in different industries, all sharing to enrich our community overall.
What is Customer Experience?
Hear from Social Media expert - Pat Purdue, Switchgear Partner - Afshan Bye, Four Seasons Hotel leader, Andrew Gillespie, Switchgear partner - Winston Siegel, RBC leaders Kevin Hornridge and Yvette Holt and Scotiabank leader - Steve Gaskin on how they define what Customer Experience is really all about.
What do customers really want?
Hear from Sonnet Insurance leader - Neal Dlin, Scotiabank leader - Steve Gaskin and RBC leader - Yvette Holt on what they believe Customers Really Want in this GTACC Knowledge Series clip.
Stories of resiliency
Listen to Mike Aoki of Reflective Keynotes Inc shares his personal story of resiliency and how this has impacted his career. Stories of resiliency is part of the GTACC Knowledge Series
Highlights from our 2016 conference
Our 2016 conference was our best yet. Look in on some amazing speakers, networking, feedback and of course..the food!
Customer Expectations Part one
Hear from Director of 311 Toronto - Gary Yorke, Director of Operations for Contact Point 360 - Elizabeth Sedlacek, Director of Operational Support for ICCS - Gary Abel, and Senior Director of Alight Solutions - Dilip Nair as they discuss what customers want and and expect in today's market
Knowledge Management Part one
Hear from Knowledge Management expert and InfiniteKM Managing Director Brad Sellors as he answers questions about employee engagement, compliance, and ensuring consistency in customer experience
Importance of Mentorship Part one
Hear from Director of Operational Support for ICCS - Gary Abel, Director of Operations for Contact Point 360 - Elizabeth Sedlacek, and Director of 311 Toronto - Gary Yorke as they share how mentorship experiences have shaped their careers and lives
What is Customer Experience?
Hear from Social Media expert - Pat Purdue, Switchgear Partner - Afshan Bye, Four Seasons Hotel leader, Andrew Gillespie, Switchgear partner - Winston Siegel, RBC leaders Kevin Hornridge and Yvette Holt and Scotiabank leader - Steve Gaskin on how they define what Customer Experience is really all about.
What do customers really want?
Hear from Sonnet Insurance leader - Neal Dlin, Scotiabank leader - Steve Gaskin and RBC leader - Yvette Holt on what they believe Customers Really Want in this GTACC Knowledge Series clip.