OUR 2024 SPONSORS
PLATINUM Sponsors
STAR TELECOM
Brad Czumaczenko
+1 855-782-7835
Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.
Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.
Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.
CONNEX TELECOMMUNICATIONS INC
Milind Sabarad
We are an industry leading integrated technology solutions provider, specializing in customer experience, contact center, unified communications, infrastructure, and innovation, for over 25 years.
WEBEX BY CISCO
Andrew Wolfe
Webex Contact Center delivers AI-powered, connected experiences tailored to each customer. From proactive digital engagement to 24/7 self-service via AI-powered voice and chat agents, we help your customers connect when and how they want on the digital-first channels they prefer. When live agent help is needed, we empower your agents with context-driven insights, including customer contact history. The modular agent desktop puts everything in one place and has built-in collaboration tools to keep your team connected, allowing your agents to focus on the customer. Webex Contact Center offers a flexible solution that is out-of-the-box-ready, quick to deploy, and fully customizable to meet your needs.
With more than 36,000 customers with 3.6M+ agents and over 1,500 partners globally, Webex Contact Center solutions are helping companies around the world create exceptional customer experiences.
SCOTIABANK
GOLD SPONSORS
ZOOM
Brian Sherman
647-265-7937
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact center, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
WILMAC TECHNOLOGIES
Ben Bowen, Director of Sales Operations
585-721-5599
Contact Email: contact@wilmactech.com
Website: www.wilmactech.com
LinkedIn: https://www.linkedin.com/company/wilmac-technologies/
Twitter: https://twitter.com/wilmactech
Facebook: https://www.facebook.com/WilmacTech
Wilmac Technologies is a premier provider of software solutions, services, and support for Communications and Customer Experience technology. Wilmac's Cloud Contact Center, Communications Compliance, and Enterprise Information Archiving solutions are powered by best-of-breed products and dedicated customer success, delivery, and support teams. Through our own product development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer. Wilmac's expertise serves a variety of industries in North America including regulated institutions (financial services, healthcare, and insurance), contact centers, and public safety organizations.
FIVE 9
As the leading provider of cloud contact center software, Five9 helps you enhance your customer experience and achieve tangible business results. Our Intelligent CX Platform enables you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and cloud to increase business agility and exceed your customers’ expectations.
AVAYA
Avaya is shaping the future of customer experiences. Our contact center and communications solutions power immersive, personalized, and memorable customer and employee experiences that matter.
AMPLIFAI
AmplifAI is the SaaS People Enablement Platform for employee-focused enterprises. We enable hybrid workplaces to achieve optimal results and retention using AI-driven actions and insights modeled after top performers.
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PROCEDURE FLOW
A Knowledge Management software uniquely designed for the modern workplace. ProcedureFlow simplifies the way employees navigate organizational processes to accelerate proficiency. Our improved process flows allow you to create, organize, update, share, and track procedures for easier end-to-end management.
ProcedureFlow digitizes your operations to create a single source of truth for company processes. This allows employees to access the information they need in a highly consumable, visual, and easily updatable format. With ProcedureFlow, companies can create a high performing culture by improving training and proficiency and boosting employee confidence from day one.
ACTIVEO
Matthew Christensen
647-933-3561
801-602-2772
mchristensen@activeo.com
www.activeo.ca/en
https://ca.linkedin.com/showcase/activeo-north-america/
Activeo provides Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration. Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centers, web channels and an overall integrated Customer strategy. Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact center performance. Activeo helps its Customers to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by:
• Optimizing their customer interactions Structuring the Customer Journey
• Improving their Customers experience Listing the Voice of Customer
• Monitoring quality and performance Improving Customer Service Performance
HGS
Yogitha Joshi
437-981-8002
Yogitha.joshi@teamhgs.com
www.hgs.cx
twitter.com/hgsdigital
facebook.com/HindujaGlobalSolutions
linkedin.com/company/hinduja-global-solutions-inc--
HGS is a digital CX company that provides the experts and technologies to make ever customer interaction prompt, personal, and positive. With over 20,000 employees across 32 delivery centers in 6 countries, HGS provides CX, BPO, IT systems integration, staffing, and professional services. Across ten industries HGS continually transforms, optimizes, and grows businesses to exceed ever-rising customer expectations. Learn how we champion ever momentTM at www.hgs.cx
CALABRIO
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.
CONTACT POINT 360
Elizabeth Sedlacek
416-662-2444
Elizabeth.Sedlacek@ContactPoint360.com
linkedin.com/company/contact-point-360
twitter.com/CPoint360
instagram.com/contactpoint360_canada
facebook.com/ContactPoint360Company
youtube.com/channel/UCSy8lE1lU3duVJHx7MiMXtA
We provide stellar customer experience and customer support outsourcing solutions for the brands we serve across different industries.
TALKDESK
Diego Gomez
Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com
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MIRATECH
Miratech helps visionaries to change the world. We are a global CX leader, IT services, and consultancy that brings together proven global enterprise processes, methodologies, and innovation. Today we support digital transformations for the largest enterprises on the planet to deliver CX excellence. By being a true Systems Integrator, and partnering with leading CX providers, we stay at the leading edge of implementation, to create technology that helps our clients further enhance their business. For thirty-five years, our culture of Relentless Performance enables our global team of engineers and consultants to deliver an industry-leading project success rate. For additional information please visit miratechgroup.com
OMILIA
Elda Helc
Omilia is a Conversational AI pioneer, delivering the highest quality, automated voice and chat solutions for Customer Service. Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their customer experience, shorten response times, and reduce costs. The Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers across any channel, with ready-to-go integrations, and pre-built solutions trained for specific use cases.
ONLINE BUSINESS SYSTEMS
Online Business Systems (Online) is a digital transformation and cybersecurity consultancy. Since 1986 we have been using technology to deliver dramatic business results for companies throughout Canada, USA and EMEA. Our capabilities across the transformation cycle enable our clients to move confidently into their secure digital future. Today we have over 450 business, technology, and security professionals working with Clients throughout our 6 locations.
As a global Five9 partner, Online Business Systems helps organizations simplify cloud contact center solutions, enabling them to focus on delivering exceptional customer experiences.
Silver SPONSORS
ROGERS
At Rogers, we’re proud to continue the legacy that began more than 60 years ago. With our dedicated team, we’re committed to connecting Canadians and delivering the best from coast to coast.